Privacy Policy

ActivShape – www.activshape.com
Taikine Ltd – 2, Oak Road – London – GB123456789
Customer support: help@activshape.com
Last update: 28 May 2025

Taikine Ltd (hereafter: « the Company », « we », « our »), as data controller, prioritises the protection of your personal data and respect for your privacy.

This Privacy Policy aims to inform you about the collection, use, retention, and sharing of your personal data when you use our website www.activshape.com (hereafter: the « Site »), whether for purchasing our products ActivShape “Fat Burner” and ActivShape “Appetite Suppressant” or for any interaction with our customer service.

This Policy complements our Terms and Conditions of Sale (T&Cs). By using the Site, you agree to the terms of this Policy.

1. YOUR RIGHTS
According to the UK Data Protection Act, you have the following rights regarding your personal data:
- Right of access to your data
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object to processing
- Right to data portability

You can exercise these rights by contacting us via email at help@activshape.com.
For any requests, we might ask you to provide proof of identity.

Certain data may be retained when required by UK law (e.g., accounting obligations) or for legitimate reasons (e.g., fraud prevention).

2. DATA WE COLLECT
2.1 Data you provide directly
When you use the Site, especially when placing orders or contacting customer support, we collect:
- First and last name
- Postal address
- Email address
- Phone number
- Order details
- Billing history
- Communications with customer support (email, chat, phone)
- Payment transaction details

2.2 Data automatically collected
When you browse the Site, we automatically collect:
- IP address
- Connection data
- Browser type and version
- Pages viewed
- Duration of browsing
- Interactions with the Site
- Navigation path data
These data are mainly collected via cookies (see dedicated section).

2.3 Retention periods
- Customer data: 5 years after the last purchase or interaction
- Accounting data: 10 years in accordance with UK legal requirements
- Blocked account data: up to 10 years depending on risk (fraud, dispute)

3. HOW WE USE YOUR DATA
We use your personal data to:
- Process and deliver your orders
- Manage your payments
- Communicate with you (confirmation emails, notifications)
- Respond to your questions and requests
- Comply with legal obligations
- Prevent fraud and ensure Site security
- Send newsletters and promotional offers with your consent
- Improve our Site’s quality and user experience
- Conduct statistical and marketing analyses

4. SHARING YOUR DATA
We share certain personal data only in the following cases:
- With service providers (hosting, payment processors, couriers)
- With our subcontractors (CRM providers, customer support services)
- With UK authorities when legally required
- In case of legal proceedings or formal requests by authorities or third-party debt collection: if a payment transaction is rejected, we may share your personal data with our debt collection partner, LTVX AI (https://ltvx.ai), for debt recovery, retrying payments, fraud prevention, customer communication, dispute management, and regulatory compliance. Shared data can include your name, email, phone number, billing address, order details, transaction IDs, and payment metadata. LTVX AI processes this data as an independent data controller, subject to its own privacy policy. For more info, visit https://ltvx.ai/privacy.
- In the event of a partial or total transfer of the Company, subject to compliance with data protection laws.

Your data may be transferred outside the UK (e.g., Europe or the US) for certain third-party services (payment solutions, email campaigns), in accordance with data protection safeguards (standard contractual clauses, adequacy decisions).

5. EMAIL AND TARGETED ADS
With your consent, we may send you:
- Newsletters
- Personalised offers
- Promotional communications

You can withdraw this consent at any time:
- By clicking the unsubscribe link in each email
- By contacting us at help@activshape.com

Regarding targeted advertising via third-party platforms (Google, Meta/Facebook), you can also manage your preferences on these platforms.

6. YOUR DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data and limit access to authorised personnel only.

If you create an account on the Site, you are responsible for maintaining your password confidentiality.

7. COOKIES
We use cookies to:
- Improve Site navigation
- Monitor performance
- Offer personalised experiences
You can manage your cookie preferences through your browser settings.

8. THIRD-PARTY SITES
The Site may contain links to third-party websites. We are not responsible for the privacy policies of these sites. We recommend reviewing their policies directly.

9. CHANGES TO THIS PRIVACY POLICY
This Policy may be updated at any time. Significant changes will be communicated. We invite you to review it regularly.

Contact:
For questions about this Policy or your personal data, please contact us at: help@activshape.com