Privacy Policy

ActivShape – www.activshape.com
Taikine SA – 2, chemin du Vuasset – 1028 Préverenges – CHE-114.393.545
Customer service: help@activshape.com
Last update: 28 May 2025

Taikine SA (hereafter: “the Company”, “we”, “our”), as data controller, places great importance on protecting your personal data and respecting your privacy.

This Privacy Policy aims to inform you about the collection, use, storage and sharing of your personal data in connection with your use of our website www.activshape.com (hereafter: the “Site”), whether for ordering our dietary supplement products ActivShape "Fat Burner" and ActivShape "Appetite Suppressant" or for any interaction with our customer service.

This Policy complements our General Terms and Conditions of Sale (GTC). By using the Site, you accept the terms of this Policy.

1. YOUR RIGHTS
In accordance with the Federal Data Protection Act (FDPA), you have the following rights regarding your personal data:
- Right of access to your data
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object to processing
- Right to data portability

You can exercise these rights by contacting us via email at help@activshape.com.
For any request, we may ask you to provide proof of identity.

Some data may be retained when Swiss law requires it (e.g., accounting obligations) or for legitimate reasons (e.g., fraud prevention).

2. DATA WE COLLECT
2.1 Data you provide directly to us
When you use the Site, particularly when placing an order or communicating with customer service, we collect:
- First name and last name
- Postal address
- Email address
- Phone number
- Order details
- Billing history
- Interactions with customer service (email, chat, phone)
- Payment operation details

2.2 Data collected automatically
During your navigation on the Site, we automatically collect:
- IP address
- Login data
- Browser type and version
- Pages viewed
- Duration of browsing
- Interactions with the Site
- Navigation data
These data are mainly collected via cookies (see dedicated section).

2.3 Data retention period
- Customer data: 5 years after the last order or interaction
- Accounting data: 10 years in accordance with Swiss legal obligations
- Blocked account data: up to 10 years depending on the risk (fraud, dispute)

3. USE OF YOUR DATA
We use your personal data to:
- Process and deliver your orders
- Manage your payments
- Communicate with you (confirmation emails, notifications)
- Respond to your questions and requests via customer service
- Comply with our legal obligations
- Prevent fraud and ensure the security of the Site
- Send, with your consent, newsletters and promotional offers
- Improve the quality and user experience of our Site
- Conduct statistical and marketing analyses

4. SHARING YOUR DATA
We share some of your personal data only in the following cases:
- With service providers (hosting providers, payment providers, couriers)
- with our subcontractors (CRM solutions, customer service)
- with Swiss authorities in case of legal obligation
- in the event of judicial proceedings or formal request from a authority
- in the context of a partial or total transfer of the Company, subject to compliance with data protection law

Your data may be transferred outside Switzerland (notably to Europe or the United States) within certain third-party services (payment solutions, emailing), in accordance with the guarantees provided by the FDPA (standard contractual clauses, adequacy decisions).

5. EMAILS AND TARGETED ADVERTISING
With your consent, we may send you:
- Newsletters
- Personalised offers
- Promotional communications

You can withdraw this consent at any time:
- By clicking on the unsubscribe link in each email
- By contacting us at help@activshape.com

Regarding targeted advertising via third-party platforms (Google, Meta/Facebook), you can also manage your preferences on these platforms.

6. SECURITY OF YOUR DATA
We implement appropriate technical and organisational measures to ensure the security of your personal data and to limit access to authorised persons only.

If you create an account on the Site, you are responsible for keeping your password confidential.

7. COOKIES
We use cookies to:
- Improve navigation on the Site
- Monitor performance
- Offer personalised offers
You can manage your cookie preferences via your browser settings.

8. THIRD-PARTY SITES
The Site may contain links to third-party sites. We are not responsible for the privacy policies of these sites. We invite you to review their policies directly.

9. MODIFICATIONS TO THIS PRIVACY POLICY
This Policy may be amended at any time. We will inform you of significant changes. We recommend you review it regularly.

Contact:
For any questions regarding this Policy or your personal data, you can contact us at: help@activshape.com